Cancellation Policy and Refunds
2013 Booking & Cancellation Policies
Deposits – A $500 per guests deposit is required at the time of booking. Some international and custom programs may require additional deposits, your Adventure Consultant will advise at time of booking. Full payment is required at the time of booking if your trip departs within 90 days. We accept most major credit cards and personal checks (U.S. funds made payable to Austin-Lehman Adventures). Please do not send cash.
Balance Due – Payment in full is due 90 days prior to trip departure. Balances may be paid by check or credit card. We reserve the right to cancel your reservation if full payment is not received by the due date. All required documents and forms are due 60 days prior to departure.
Cancellations and Refunds – The following cancellation policies and fees apply:
***As with deposits on some international and custom programs, refund schedule may vary, speak with your Adventure Consultant for details.
- Cancellation 91 days or more before trip departure – Full trip payment refunded less a $300 per person administration fee
- Cancellation 90-61 days before trip departure – Full trip payment less 25% per person is refunded
- Cancellation 60-31 days before trip departure – 50% of your trip payment is refunded
- Cancellation 30-0 days before trip departure – No refund is given
Unused Services and Changes – No partial refunds will be given for unused hotel rooms, meals, activities, events, tours, or trip arrangements for any reason whatsoever. Land Cost is quoted as a package and credits are not given for services not used.
Travel Insurance – We strongly encourage guests to purchase travel insurance to protect their vacation investment. ALA works with TripMate Inc. to provide out guests with travel insurance. Please consult your Travel Protection Plan brochure, which you should have received with your pre-departure planner, for detailed information regarding the policies offered. Please call TripMate at 1-800-888-7292 (plan #F4235) if you have specific covereage questions.
*Trip itineraries are subject to change without notice due to road, weather, and other conditions, as deemed necessary by Austin-Lehman Adventures.